1. How to schedule a measurement?

There are several ways to do that. The best way to schedule a measurement is to call one of our stores. You can also send us an email or fill in the contact form. CONTACT US

Once you place an order including installation service through the online store, we will contact you for a measurement date.

2. What is the lead time?

Lead times vary depending on the product and season (when it’s hot, production times are longer). As a manufacturer, we are able to complete our products in as little as 1-2 business days. Obviously it makes sense to order window coverings in the winter.

3. Is Żalmal a manufacturer?

Yes, we are. Żalmal manufactures most of the systems available in our store. We have been manufacturing window coverings since the 1990s.

4. Where can I see your products?

You can see our products in one of our brick-and-mortar stores: CONTACT US

5. Is the measurement and cost estimate service free of charge?

Yes, it is.

6. Can I offer your products to others?

Yes, you can. We have a special offer for wholesale customers.

7. Will you install window coverings I took measurements for myself?

No, we won’t. To use our installation services you must have the measurements taken by our employee.

8. Do you install products not offered by Żalmal?

We do not install products not offered by Żalmal, e.g. ones purchased by the Customer elsewhere.

9. Is a down payment required?

Yes, it is. We take a down payment of 20% of the total order value.

10. Do you issue invoices and receipts for the work performed?

For all our work we issue an invoice or a receipt. In case the Customer wishes to obtain an invoice at a later date, a receipt with the VAT ID number of the entity for which the VAT invoice is to be issued in the future has to be issued upon purchase.

11. What area do you provide measurement and installation in?

We install our products in Warsaw, Ostrów Mazowiecka and Ostrołęka and in close vicinity of these cities. The area may be reduced at times of peak demand.

12. Can you make a blind or a curtain using my fabric?

That depends on the fabric itself. If the fabric does not guarantee proper function of the blind or curtain, we will not undertake such an order.

13. Do insect shields have to be taken down for the winter?

They do not have to. Unlike cheap plastic mesh, our insect shields are made of weather-resistant fiberglass.

14. Can you wash roller blind/pleated blind/vertical blind fabric?

For Roman blinds and curtain fabric, washing is possible according to the fabric manufacturer’s guidelines. The fabric can be expected to shrink in the wash, however. Therefore, our Roman blinds and curtains include a margin to account for fabric shrinkage through washing.

Pleated blinds fabric is to be washed with a damp cloth. It should not be washed.

Vertical blinds fabric may or may not be suitable for washing. In case of low quality fabric we can refuse a washing service

15. Can I get an invoice based on a receipt??

Yes, you can, as long as the receipt includes the VAT ID of the entity the VAT invoice is to be issued to.

16. How do you ship products from your online store?

Products purchased from our online are packaged in a manner that ensures their security in transit. They are shipped in durable cardboard boxes.

17. What payment does the online store accept?

The online store accepts quick PayU transfer, regular bank transfer, cash on delivery. You can also pay for your order at one of our brick-and-mortar stores.

18. What payment do the installation crews accept?

They accept cash payments as well as, in case of our installation crews in Warsaw and Ostrów Mazowiecka, card payments.

19. Do you accept card payments?

Yes, we do. In case of our Ostrów Mazowiecka and Warsaw stores you can also pay with a card after the installation is complete.

20. Will the fabric impermeable to light make the room completely dark?

No, it won’t. The fabric will not let light through, but light will still get into the room through various openings, e.g. along the guide rails. The only way to make a room completely dark is to install an external roller blind system with a special unperforated profile.

21. What product do I choose for a room that gets a lot of sunlight?

External products are the best at reducing temperature in rooms getting a lot of direct sunlight. No internal product will be as effective as these. If, for various reasons, an external cover is not a feasible choice, aluminum blinds or roller blinds/pleated blinds made with special reflective fabric come second best.

22. I have a ventilator installed in my window. Can I fit roller blinds or regular blinds there, too?

It may be possible. Please send us a picture of your window to verify the available options.

23. Do you offer solar powered window covering products?

Yes, we do. See Fakro Solar awning blinds

24. Is it possible to replace the fabric used in the blinds?

Typically yes, though that may not be the case for every product. E.g. roof window manufacturers do not enable fabric replacement in their sunshade products.

25. Are your products made to measure?

All products manufactured by us are made to measure. Products not manufactured by Żalmal are also mostly made to measure. We do not offer off-the-shelf, ready-made systems with immediate availability, except for the Santiago and Leon awnings.




Our online store supports payments by traditional bank transfer as well as by secure fast transfer using the PayU service. We recommend payment via PayU as it speeds up order processing. Payment made via a post office may add a few days to your order completion.

We begin processing orders after the payment has been credited to our account.

Please pay a 20% deposit to activate the order. The remaining value of the order is due upon delivery.

Orders can also be paid in cash at our stores. Card payments can be made in our stores in Warsaw and Ostrów Mazowiecka.

For orders including installation, cash or card payment are also available on the date of such installation.

Courier deliveries are made by reputable courier companies such as DPD, GLS, InPost etc. As a manufacturer of most of the products offer, we can provide shorter delivery times than most of the companies present on the market.